8 Ways to Provide Quality IT Support for Remote Employees

June 21, 2022

Ever since the COVID-19 pandemic hit, many businesses have been forced to relocate their operations in the digital space. It wasn’t exactly hard because companies quickly adapted to the new normal. However, the changes of a remote work setting also gave rise to other issues, such as providing IT support to employees.

It’s no secret that it may come as a shock to some companies, but they shouldn’t worry because there are various solutions to the problem.

We’ve rounded up several of the best remote IT support services, which can help alleviate the frustration and allow businesses to focus on more critical elements of their operations in a remote setting. Read on below to get started.

Allocate Desktop Computers and Other Devices for Employees

Ideally, each of your employees should be equipped with a desktop or a laptop. It doesn’t matter if they’re in the office or at home. The purpose of this kind of equipment is to enable them to work on the desktop, send and receive emails, check in with their virtual assistant, and all other possible needs they may have in a remote environment, such as software updates.

You should not just give them all the same device. Instead, you have to work with your IT support company to determine which device is suitable for every employee.

Ensure Your IT Support Team Is Available 24/7

You don’t want to bill your employees for hours you’re away from the office. That’s why you have to ensure your IT support team is available 24/7 to resolve any issue, and they should be able to assist with nearly any task, whether it’s malware removal or settings changes. All you have to do is fill out a simple request form, and your IT support team will do the rest.

Utilize the Cloud

If your employees have to work with sensitive client data and need to access the company’s central server, they must utilise a secure VPN connection. In addition, your IT support team should also develop a plan to use cloud services to secure client data while it’s in transit and stored.

The ability to encrypt data is now easier than ever, and it’s the safest way to protect your clients’ data. The cloud should also be used for any other secure information your employees may have to access during their workday.

Use Real-Time Monitoring Tools

If your business employs remote IT support services, you have to make sure they will monitor employee devices’ ongoing performance. This is crucial because you have to have the ability to detect any potential threats in real-time, which means you have to start monitoring the moment your remote IT support team begins working on your employee devices.

Put Security Measures in Place

Your IT support team should be able to help you come up with a security plan that will include anti-virus software and anti-malware software. They should also help you determine what type of security measures will be best for your employees’ devices. That way, you can eliminate any threat in real-time and enable your employees to keep working securely.

Set Up a Secure VPN

A VPN stands for Virtual Private Network, and it’s the best way to develop a secure connection to your company’s central server. It’s a great way to ensure your employees can access their work apps or folders, even when they’re outside the office.

It’s worth noting that even though a VPN is an excellent security measure, it isn’t a substitute for your IT support team. That way, you’ll have a better chance of resolving any problems that arise as soon as possible.

Build Remote Sessions for Troubleshooting

If your employees have trouble with their devices, they can contact your IT support team and schedule a remote session. During the session, your IT support team can remotely access your employee’s devices, and they can fix any problems in real-time.

Keep an Open Line of Communication

The last thing you want to do is lose touch with your employees because you haven’t solved their problems. That’s why it’s essential to maintain an open line of communication with your remote IT support team.

This way, you can find out exactly what’s going on and work with them to resolve any issues as soon as possible. After all, that’s the whole point of a remote IT support team.


Working remotely with a remote IT support team is a smart move for your business. That way, you can enjoy the benefits of operating a virtual business without compromising your employees’ experience and level of productivity.

If you’re looking for an IT support company in Perth, IQPC is the one for you! Our team of experienced IT professionals has provided support to various clients since 1994, so we can guarantee that you will get nothing but top-notch service. Contact us today to learn more!

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