IT Support Services Perth

Delivering expert support for 25+ years

Reduce your IT Pains

Receive customised IT support services when and how you need them. Our experts are just a phone call away. Have peace of mind knowing that you’re getting a highly experienced team with a wealth of IT knowledge and an excellent support infrastructure; it’s like having your own IT department but without the cost.

Why choose us

Benefits

A comprehensive IT support service – we can do it all for you.

No lock-in contracts gives you flexibility and helps your budget.

Perth-based so you’re being supported by an understanding local.

Qualified and experienced technicians who can solve any IT problem.

A comprehensive IT support service – we can do it all for you.

No lock-in contracts gives you flexibility and helps your budget.

Perth-based so you’re being supported by an understanding local.

Qualified and experienced technicians who can solve any IT problem.

Our services

What we offer

Onsite support: Highly experienced mobile technicians are ready to come to your worksite. We cover the whole Perth metro area – call 1300 662 779 for a booking.

IT help desk: Remote and after-hours IT support for your business. Our IT experts are eager to help and ready to answer your call.

Comprehensive support services

We Do It All For You

Our support services are tailored to your requirements and can include:

  • Technical support and IT troubleshooting.
  • Server repairs.
  • Proactive support, maintenance and monitoring.
  • Support for industry-specific software.
  • Cloud migrations, apps and services.
  • On-premises servers and hybrid-cloud solutions.
  • Site management.
  • Backups and disaster recovery.
  • Office relocations.
  • Cyber security.
Case Study

Westbuild Products

Westbuild are a supplier of products to the building industry with a large network of stockists and an extensive distribution network from metropolitan to remote Western Australia. With a staff of around 12, they depend heavily on sound IT systems to reliably carry out their day to day business activity.

The servers Westbuild had in operation were getting quite old, and there was no centralised antivirus solution in place.

After IQPC's assessment and implementation, the solutions have helped Westbuild mitigate costly compromises; improve business efficiencies calculated at a savings of $3200 monthly; and avoid downtime costs of staff wages and loss of production averaging $1200 per hour.

Authorised Partners and Retailers

FAQs

Frequently Asked Questions

What types of IT issues or problems can be resolved through managed IT support?

We will work with your business to tackle any issues that arise. Some of them more common issues can include:

  • Improving your Network Security
  • Updating outdated hardware and software
  • Improving or implementing a backup system
  • Sorting out an employee access plan
  • Identifying security vulnerabilities
  • Improving work processes due to unreliable systems
  • Fixing niggling ongoing issues
What are the benefits of outsourcing IT support to a managed service provider?

Capability, capacity, knowledge, and service quality are the main reasons. IQPC have a team of Support Engineers who have exposure to a huge range of skills across many differing industries. We’ve got the whole spectrum covered, from help-desk support to engineering-level support on hand to help you when you need it.

It’s in our best interest to minimise ongoing issues, so we’ll optimise your environment to minimise the issues that come across your desk, to reduce what comes across ours.

Having a managed services provider will give you peace of mind, help to manage your costs and provided a more efficient working environment overall.

How quickly can I expect a response for IT support issues?

For problems or requests that you report to us, we will respond within one hour. We will evaluate the severity and impact of the issue and schedule the job accordingly.

Our individual response times are covered in our service agreements, so you can be confident that your urgent issues will always be handled quickly and efficiently.

What methods of communication are available for accessing IT support services?

When you are faced with an issue of any kind, you can get a hold of one of our team via:

  • Business Hours Phone (1300 662 779)
  • After Hours Phone
  • Email (support@iqpc.net.au)
  • Remote support agent (RMM) installed on your Endpoint device.

Do you have a question that we haven’t answered yet? Or would you like to know more? Contact us today and we’ll get in touch.

Discover Real-World Success Stories

Customer Testimonials

Free Business IT Review

We like to make sure that businesses are up to date with current IT security, products and trends. That’s why we offer all Perth businesses a free annual Business IT Review.

Contact Our IT Experts

Get in touch today and we will respond to your enquiry within 48 hours.