Dunedin Medical Centre
When disaster struck unexpectedly, Dunedin Medical Centre needed us to ensure continuity of patient care. As a client of ours since 2018, our team already had a remote monitoring system installed, which one morning, detected that the Centre’s servers had suddenly gone offline. Within minutes we contacted the owner and confirmed the unimaginable, a fire caused by an oxygen tank exploding onsite had destroyed the surgery and left the building completely inaccessible. For a busy medical practice, downtime doesn’t just mean inconvenience – it directly affects patient care, medical record access, and staff productivity. The medical centre urgently needed a secure, reliable, and future-proof ICT solution to get back online without delay.
- Restore critical ICT systems quickly to minimise downtime and protect patient services.
- Provide staff with secure remote access to medical records and essential applications.
- Build a modern, resilient ICT environment that supports continuity and long-term operations.
- Maintain clear and transparent communication during the recovery process.
Immediate Disaster Recovery
IQPC acted efficiently, restoring the medical centre’s server from secure offsite backups hosted in our data centre onto a Disaster Recovery (DR) server. By the end of that same day, the Disaster Recovery (DR) server was operational, co-located, and accessible to staff from temporary offices. At the start of the next day, our team was onsite to assist staff at their new temporary location, ensuring devices were connected and the practice could run smoothly.
Communication and Support
Throughout the crisis, IQPC maintained proactive communication with the practice owner, providing reassurance and regular updates. Our team assisted with insurance queries and claims, reducing administrative stress and ensuring the practice could focus on patient care.
Modernised ICT Environment
Beyond recovery, IQPC procured and installed new server and networking equipment designed for both current and future needs – we delivered a modernised and resilient infrastructure. The production environment was rebuilt, into the new medical practice once the site was ready, with enhanced resilience and security measures, delivering a modern, stable foundation for Dunedin’s ongoing operations.
Implementation
Swift Response
Our team’s monitoring system detected the outage immediately and initiated recovery. Within 24 hours, Dunedin Medical Centre’s essential systems were restored, enabling continuity of patient care despite the complete site loss.
Onsite Assistance
At the new temporary location, IQPC worked directly with staff to connect devices, ensure systems were functioning, and provide hands-on support to keep the practice running smoothly. By handling all ICT recovery while keeping them fully informed, we reduced their stress and allowed them to focus on caring for patients and establishing a new practice centre.
Infrastructure Rebuild
Once the new premises were ready, IQPC deployed upgraded server and networking equipment, rebuilt from the DR system with added resilience, and integrated it into a secure, future-ready ICT environment.
Business Continuity
Zero data loss and minimal service disruption despite a catastrophic site outage.
Rapid Recovery
A fully functional Disaster Recovery environment was operational within 24 hours.
Restored Confidence
Clear, consistent updates reassured leadership and staff during a time of crisis.
Future Resilience
New server deployment provided a stable and modernised environment for the long term.
Conclusion
Despite a catastrophic site loss, Dunedin Medical Centre remained operational with minimal downtime thanks to our quick and expert response. Patient services continued, staff retained access to vital systems, and no critical data was lost. By restoring critical systems, providing secure remote access, and maintaining transparent communication, IQPC ensured that patient services continued with minimal disruption.
Beyond recovery, the deployment of a modernised, resilient ICT infrastructure provides long-term stability and confidence. In one of Dunedin Medical Centre’s most challenging moments, IQPC was able to showcase our values and technical skills to achieve the best outcome for our client.
When the explosion happened, we thought everything was lost. Within a day, the team had us back up and running in a new location. The level of communication and support we received gave us real confidence during an incredibly stressful time. We couldn’t have asked for a better partner to guide us through it.
Practice Owner, Dunedin Medical Centre
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