Efficient, Proactive Help When You Need It
Reliable IT Support Perth
Delivering Expert Support Since 1994
Say Goodbye to IT Headaches
Since its establishment in 1994, IQPC has supported Perth businesses with reliable, responsive IT services tailored to how they work. Whether it’s remote helpdesk support, onsite troubleshooting, or after-hours assistance, our local team is ready to step in and support your team when and where you need us most.
Think of us as your IT department, but without the overhead. We take the time to understand your systems, your people, and your priorities, delivering fast solutions, ongoing protection, and practical advice that reduces downtime and frustration. From recurring tech issues to planning for future upgrades, we’re here to simplify your IT, strengthen your systems, and keep your business moving forward.
Flexible, Local Support That Works
Benefits
End-to-end IT support tailored to your business needs, onsite, remote, or after hours
No lock-in contracts, just expert help when and how you need it
Perth-based team that understands your local environment and priorities
Experienced technicians who resolve issues fast and keep things running smoothly
Clear communication, predictable costs, and proactive service every step of the way
End-to-end IT support tailored to your business needs, onsite, remote, or after hours
No lock-in contracts, just expert help when and how you need it
Perth-based team that understands your local environment and priorities
Experienced technicians who resolve issues fast and keep things running smoothly
Clear communication, predictable costs, and proactive service every step of the way
End-to-End Comprehensive Support Services
We Do It All For You
Whether it’s an urgent onsite support issue, day-to-day troubleshooting, or long-term IT planning, we’ve got you covered with our onsite support services, and IT help desk solutions. Our Perth-based support team delivers fast, flexible assistance tailored to your business, when and how you need it. From setting up new systems to solving complex problems, we make IT easy, reliable, and secure.
- Software support, including industry-specific platforms
- Ongoing system monitoring and site management
- Server repairs and proactive system maintenance
- Cloud migration, apps, and hybrid-cloud solutions
- Onsite technical support and troubleshooting
- Remote helpdesk and after-hours support
- Backup systems and disaster recovery
- Cyber security and data protection
- Office IT setup and relocations
Case Study
OEMX Diesel
OEMX Diesel, a specialist equipment support company servicing remote mines across Australia, required a cost-effective IT approach to ensure reliable systems could meet the demands of their daily operations. They also aimed to improve business efficiency by gaining better insights from their data while maintaining compliance with security standards.
Authorised Partners and Retailers
Common IT Support Questions
Frequently Asked Questions
What types of IT issues or problems can be resolved through IQPC’s IT support?
We provide onsite and remote IT support, after-hours assistance, proactive system monitoring, software support, and help with cloud and hybrid infrastructure. Whether you need day-to-day troubleshooting or a complete IT overhaul, we’re here to help. Some of the more common issues that we help Perth business owners with include:
- Improving work processes due to unreliable systems
- Improving or implementing a backup system
- Updating outdated hardware and software
- Developing an employee access plan
- Identifying security vulnerabilities
- Fixing niggling ongoing issues
- Improving Network Security
What are the benefits of outsourcing IT support to a managed service provider?
Capability, capacity, knowledge, and service quality are the main reasons. IQPC have a team of Support Engineers who have exposure to a huge range of skills across many differing industries. We’ve got the whole spectrum covered, from help-desk support to engineering-level support on hand to help you when you need it.
It’s in our best interest to minimise ongoing issues, so we’ll optimise your environment to minimise the issues that come across your desk, which in turn reduces what comes across ours.
Having a managed services provider will give you peace of mind, help to manage your costs and provided a more efficient working environment overall.
How quickly can I expect a response for IT support issues?
For problems or requests that you report to us, we will respond within one hour. We will evaluate the severity and impact of the issue and schedule the job accordingly.
Our individual response times are covered in our service agreements, so you can be confident that your urgent issues will always be handled quickly and efficiently.
What methods of communication are available for accessing IT support services?
When you are faced with an issue of any kind, you can get a hold of one of our team via:
- Business Hours Phone (1300 662 779)
- After Hours Phone (supplied once onboarded with IQPC)
- Email (support@www.iqpc.net.au)
- Remote support agent (RMM) installed on your Endpoint device
Do you help with setting up new offices or moving locations?
Absolutely. From new office fit-outs to complete IT relocations, we’ll handle the setup, testing, and connectivity to get your team back to work without hassle.
Can you support industry-specific software?
Yes. Our experienced technicians are familiar with a wide range of industry-specific applications and can assist with setup, updates, troubleshooting, and user support.
How secure is your IT support service?
Cybersecurity is a top priority for us at IQPC. We offer advanced cyber protection, data backup solutions, and system monitoring to safeguard your business from cyberthreats.
Do you help with procurement and setup of hardware/software?
Absolutely! We can source, configure, and install all the Hardware and Software technology your business needs, from laptops and servers to software licenses and cloud tools, we have your best interests prioritised anytime you need us.
Do you have a question that we haven’t answered yet? Or would you like to know more? Contact us today and we’ll get in touch.
Discover Real-World Success Stories
Customer Testimonials
"As a long-standing client of IQPC, we are very pleased with their continuous dedication and outstanding service when it comes to solving our IT dilemmas. There is no problem that they can’t fix. As a whole, the team is a delight to deal with. We highly recommended IQPC to any business large or small. Their professionalism and problem-solving skills are by far the best in Perth."
Kingman Visual
We consider ourselves extremely fortunate to have known Rob, Kaye and their team at IQPC as our IT support. Over 20 years, they have provided without exception, honest and accurate advice and service at a fair price. IQPC especially excel when things go wrong making our life working with computers a lot easier. We would recommend them to any company looking for confidence in their IT systems and support. Thanks guys it is such a pleasure dealing with you.
Kerrie Patching
"We've been using IQPC since the mid-nineties and have never used anyone else since. We find them unfailingly competent and a pleasure to deal with. We can always depend on IQPC when the chips are down for speedy and effective service and we recommend them frequently to our friends and business associates."
Rangs Graphics & Design
"Knowing IQPC are only a phone call away is very reassuring, it is like they are an extension of our team. I would have no hesitation in recommending IQPC to anyone. They are incredibly knowledgeable and extremely friendly and just fantastic to deal with. No IT headaches here!"
Kingman Visual
“Our business has been using IQPC for all our IT needs since 2004 and can thoroughly recommend them. Their friendly, prompt and efficient service, together with their professional and knowledgeable advice has been instrumental in our firm maintaining an up to date and reliable IT network.”
Lord & Company Attorneys
"We have been using IQPC for the past 12 years. Our business has grown from a few computers to almost 20. They have worked closely with the development and relationship of our various software packages and have always ensured our system runs smoothly. We have had servers installed, remote access, emergency visits and regular maintenance. The staff are knowledgeable, efficient and friendly. I would recommend IQPC to anyone."
ASB Marketing
“We consider ourselves extremely fortunate to have found IQPC. The whole team is a pleasure to work with and have provided us with the best solutions as our business has evolved.”
Triple T Contracting
“My company has been dealing with IQPC since 1995. I have always admired their professionalism, attention to detail and problem-solving skills. I have no hesitation in recommending this organisation to family, friends & colleagues with complete confidence. Any new client will be impressed with their customer service.”
Costello’s Jewellery
“As the CAD Manager of an Architectural Company, I have been using IQPC for the installation and maintenance of our computer network since 2002. I have found them to be extremely helpful and willing to go out of their way to assist. They offer a professional and knowledgeable service and are always a pleasure to deal with.”
Scott Penn Hall Architects
"Container Refrigeration has had the pleasure of working with IQPC for over 10 years. They provide a prompt and speedy service, are always friendly, helpful and accommodating. I could not speak more highly of their quality of service. If you are looking for a company that provides unfailing competency and reliability, this is the company for you!"
Container Refrigeration
"Reliance on email and the transfer of large amounts of data is so important for our architectural firm. Rob has earned our trust and appreciation over many years, in an industry that is constantly changing and progressing. IQPC keep their knowledge at a level which enables them to offer advice suitable for our needs well into the future.”
Grounds Kent Architects
Free Business IT Review
We like to make sure that businesses are up to date with current IT security, products and trends. That’s why we offer all Perth businesses a free annual Business IT Review.
Contact Our IT Experts
Get in touch today and we will respond to your enquiry within 48 hours.