‘Tis the season to be scammed …. how to identify a scam IT support call

December 11, 2019

Well, it seems nobody can escape a scam call, even here at IQPC we received a call recently that threw us for a second! The voice had an Aussie accent and sounded a bit like Siri, so it was kind of familiar sounding, but it’s content has been designed to create fear and urgency for the recipient.

The call was along the lines of the following:

“This is X from the national broadband network, we have been trying to get a hold of you. We are going to disconnect your landline and internet service within 24 hours as the NBN is now available within your area. For uninterrupted services please press 1 to get your self connected to a technician.”

What should you do?

If you’re not sure, there is no harm in hanging up. whether it’s NBN Co related or otherwise, if a Corporation is really trying to get a hold of you, they will. If you are to be notified of any NBN related information, you would be contacted directly from your service provider, rather than the NBN Co.

If you do go a little too far, never give your financial or personal information out over the phone and always verify who you are talking to.

What you should know about the Transition to NBN and scam calls

  • If you want to know more about what is happening with the transition to the NBN, see our previous blog post.
  • If you would like to find out when NBN will be in your area, have a look at their website.
  • If you have received a letter from your service provider about disconnection and are unsure what to do, you can contact your service provider directly.
  • Unless you are completely satisfied the person you are speaking with is who they say they are, don’t ever confirm or give out information about yourself
  • If you are ever unsure about the identity of the person you are speaking with – simply hang up. You can always call the company back directly to confirm their identity.

If you’re ever in doubt, give us a call for some advice.

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